Support

Shipping

Delivery date
After ordering, the package will be sent from China as soon as possible dependent on the availability.
After that you will get a tracking number from the order page.The overall delivery time is approx. 7-10 business days (DHL).

Customs duty and VAT

After a shipment reaches your country, it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by customs authorities.

 

Warranty

One-Year Warranty
In the event of a Manufacturing Defect becoming evident during the warranty period, Hotone will ensure that the product is repaired or replaced free of charge. The warranty is one year from the date of original purchase.
A Manufacturing Defect is defined as a defect in the performance of the product as described and published by Hotone.

 

The Warranty DOES NOT Cover:
•Damage from physical abuse such as dropping the unit, impact from hard objects or damage to external components as a result of negligence. 
•Damage due to liquid contamination. 
•Damage resulting from any use other than that it was intended for.
•Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel.
•Damage due to incorrect connection, connection to faulty equipment or connection to faulty or incorrect power supplies.
•Damage in transit as a result of inadequate packaging or protection.

 

RETURN POLICY

Here, we hope that you will be able to resolve whatever problems you are experiencing. AND we're terribly concerned about whatever inconvenience your purchase may have caused you.
Hotone products come with a 14-day money back guarantee, shipping not included. If you are not satisfied with your Hotone product, please contact us via email (service@hotoneaudio.com) within 14 days of the original purchase date to receive an RMA number.
After you receive your RMA, ship your product via a guaranteed, trackable shipping service (UPS, FedEx, DHL) to the address provided with the RMA.
Products sent back to Hotone for return must have an RMA number clearly marked on the outside of the shipping box.
Products must be returned in new condition, shipped in the original packing material with power supply, to qualify for a refund. We reserve the right to deny a return in the case of excessive wear.
The return shipping method must include tracking and a declaration of the full value to protect against lost shipments.
Return shipping cost is the responsibility of the customer.
After receiving an RMA number, the customer must return the associated item immediately.

Refunds (if applicable)

A confirm email will be sent to you from Hotone to notify you whether your application for refund is accepted, after inspecting the returned item. If accepted, your refund will be processed immediately. Refunds will be applied to your original method of payment, within a certain amount of days.

 

Technical Questions

As to technical support file ( Manual, firmware, software etc), please refer to link: http://www.hotoneaudio.com/support. Should you have any other questions, Please contact us by email: service@hotoneaudio.com. Thanks!